Lazada Return Form. Get the exclusive 7-page ebook (PDF) to learn you can export food and consumer goods to China and other Asian countries. Wrote down the tracking number as instructed. 7.2 Buyer may, by completing the Online Return … At Lazada, nothing stands still. After opening the phone only I got to know that there is no Google certification. Best Customer Care! Keep in mind that the exchange rates change continuously. We offer you the possibility to return any unused product within the return warranty duration. Sometimes, last-mile deliveries fail to end customers. However, you don’t need to pay for the shipping back to Hong Kong, as a consolation. Pet Lovers Centre does not have the access to Lazada Order details and you may follow the steps below to help you with the Refund/Return request. Save my name, email, and website in this browser for the next time I comment. Yes, you need to pay for both the initial shipping and the payment service fee. The product had15 days return policy. Export2Asia.com has been quoted or mentioned in, Export2Asia was an incredible resource as we looked to expand our merchandise sales overseas, Export2Asia provided us with a understanding on how to undertake our expansion in China, Export2Asia Business package is worth every Dollar, Free Webinar: How to Sell Online to China & Southeast Asia. Who will take care of the parcels and is it even possible to get them back? Lazada Return Policy for Sellers Returns is a process that involves a customer/buyer who intends to return a purchased item under acceptable reasons that can be found in the PDP of an item before purchase. He is currently a freelance consultant supporting Asiaimportal (HK) Limited with content creation and research. Lazada will investigate your claim, which takes an average of two weeks. Item delivered is defective (you’d have to return the item for a refund) Wrong item is delivered (you’d have to return the item for a refund) You need to press on “Book for Self-Pick” at least 24 hours before visiting the sortation center. When managed, go to Seller Register and fill in your postal address for returned items, your name, company name, and contact person. To know which of the above channels applies to your order, please see our animated instructions below: If the form is titled ' Return Request ', this is a Return to Lazada. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. Return unwanted online shopping and get items sent to a local store near you. Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? Learn how to start selling cross-border to China and Southeast Asia during this free 60-minute training. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. We use cookies to ensure that we give you the best experience on our website. All items sold on Lazada Singapore are covered under the "100% Buyer Protection" and/or "Satisfaction Guaranteed". In general, the following values apply: Buyers can return products within 7 days in Thailand, Malaysia, Philippines, and Indonesia. (i am far away in the south at the moment) if lazada won't help me, can I do something legally to him? Go to the Lazada homepage. Dropping it off at the POPStation. Customers can return products in all countries, except for Vietnam, based on the following reasons: In Thailand, customer can also return products due to “change of mind”. That’s what I think so too, until I learned about the new Lazada Return Policy which is the ONLINE RETURN. And it’s 100% free of charge for you as a seller. They later send back the products to their home countries. If so it's not the sellers or Lazada's problem. In Singapore, customer can return products within 14 days. In this article, you’ll learn the following: Lazada’s return policies are basically the same for all ASEAN countries. Visit the sortation center and collect the items within 15 business days from the item inbound date. I have chatted to agent for return and was given a form to fill up for next day pick up by Ninjavan. Effortless Shopping ? (5 easy steps) 1.Go to lazada website and log in your account. Kindly follow the steps below before submitting your return/refund request and Lazada will liaise with you accordingly. The whole process can be managed with the help of Lazada’s logistics services and with a separate 3PL company. Is Lazada responsible for scammers who advertise in their platform? You simply need to create an account and fill in your company address. Pet Lovers Centre. Going to package it up and return to Lazada Singapore for the correct one. Thus, if you open a company in Hong Kong and use Hong Kong as your fulfillment hub, your products will be delivered to your doorstep. What is the Order Management Page Revamp? ... Lazada Seller Policies; Still Need Help? At Lazada, nothing stands still. I had ordered honor 9x pro mobile ( seller : mobile 2 go)from lazada. Depending on the applied Return policy, customers may return their orders within 7 or 14 calendar days. Lazada’s return policy. This is … Here, failed deliveries are kept for up to 4 weeks, waiting for other locals to buy them. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. In case a product doesn’t fit, due to wrong size for example, customers cannot return products in any of the countries. In all countries, except for Singapore, you’ll find a number of cross-border ventures. Order Fullfillment & Return management. Marcus is a Swedish Engineer and previously worked as a Sales Manager within the Automotive industry in Shanghai. You can use this page to learn about our return policies. Copyright © According to Timeslogistics, separate 3PL companies normally help non-Hong Kong based cross-border sellers with the collection of returned products. The warranty duration for returns count from the date you received the item including weekends and holidays. If you operate outside of Hong Kong, your seller-selected items can be picked up at Lazada’s sortation center, free of charge. You violated that policy, so it's yours. If you’re a seller in Hong Kong, Lazada will deliver the returned products to the address you input in Timeslogistics. Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. From there, they would ask for the reason, whether you would prefer a refund or replacement, and a couple of other stuffs. Your email address will not be published. Help, I … To be honest I should have seem this coming, because the price was pretty cheap. Effortless Shopping ? It has to be door-to-door and for free -- regardless of the size and value of the item. Lazada Malaysia review from Subang Jaya, Selangor rated 1.9/5.0: I sent back the item puchased which is according to Lazada return policy which is not more than 14 days return. Vietnam, on the other hand, doesn’t accept any returns to sellers at all. How can I check my daily average orders? Available for PC, iOS and Android. LazMall Sellers can raise a dispute request immediately within 48hrs if in any case that they do not agree with the QC result upon receiving the return item. How to manage returns and failed deliveries for cross-border sales; Lazada’s re-routing process for failed deliveries; Acceptable reasons for customer returns on Lazada. Countdown starts from the date the customer received the item to the time they fill … hi po ask lng ako kc nag order po ako sa lazada ng oppo battery na deliver nmn po skin pero pag try ko ng items ayaw gmana tpos walang return form na ksama panu po..nag fill up na dn po ako sa online return forn nila june 24 pa po.sbi tatawag dw agent nla skin peri hanggang ngaun wla pa.iniisip ko baka mtapos nlng 7days replacement d pa rn ko prin ma return sayang nmn pera ko.kainis tlaga. Seller can reference Lazada Return Policy to prepare the FAQ note. How do I track my order status with Lazada? We also introduce you to our network of fulfillment centers, trademark agents & more. What do you mean with “responsible for”? Alternatively, you may also wish to refer to the following articles for more information with Lazada. In the case of product returns, the entire process will be managed by Lazada through the Lazada warehouse. Best Customer Care! Process for customer returns on Lazada. Shopping. For most items you purchase on Amazon.sg, you may request returns within the 15-day return window. Start a free trial now to save yourself time and money! Pic 7 Days Lazada Return Policy - The Modern Pinay's Nipa ... What is the Change of mind (Don't want the item or it doesn ... Lazada Return Form. Your email address will not be published. #3 Always use a secondary packaging Use secondary packaging for your items will reduce the chances of return due to item damage during transit. Fill out, securely sign, print or email your lazada fill in retorn form instantly with SignNow. Lazada Philippines review from Bacoor, Cavite rated 1.3/5.0 with 3 Comments: Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I told me to go to 7-eleven to return it. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. Click “Sell on Lazada”. Required fields are marked *. Some of the most common reasons for failed deliveries are: First of all, you need to register with Timeslogistics’ return system. Help, I … How is it possible? It also gives buyer a chance to reuse the same secondary packaging for returns and protect the item during the return journey. Return unwanted online shopping and get items sent to a local store near you. Send, collect and return parcels easily at Collectco points near you. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. Lazada’s return policies are basically the same for all ASEAN countries. The latter can also choose to have their products picked up by Lazada personnel depending on their location. 2021 Chinese New Year Pet Grooming Appointment Slots Availability. These laws dictate the bare minimum of a refund and return policy that you have to abide by. In addition, you need to send an email with information about your visit to the persons in charge at Timeslogistics. Bought 2 units of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles. 7.1 All Goods sold on the Platform is covered under the Lazada 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). Send, collect and return parcels easily at Collectco points near you. Lazada Philippines review from Bacoor, Cavite rated 1.3/5.0 with 3 Comments: Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I told me to go to 7-eleven to return it. What should I do if I want to apply for Refund/Return request with Shopee order? 100 % free of charge for you as a consolation follow the steps below before submitting your request... Free of charge for you as a Sales Manager within the return journey consultant supporting Asiaimportal ( HK Limited! 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